Data protection regulations
1. General information
We are pleased that you are interested in our website. The website www.langenscheidt.com (hereinafter referred to as "Website") is operated by Langenscheidt Digital GmbH & Co. KG, Oskar-Schlemmer-Straße 3, 80807 Munich, Germany, represented by Managing Director Ivo Kai Kunt, (hereinafter referred to as "Langenscheidt").
The protection of your privacy is of utmost importance to us. We adhere strictly to data protection regulations, in particular the German Data Protection Act (BDSG) and the German Telemedia Act (TMG), when collecting, processing and using your personal data. In the following, we would like to inform you about which personal data we collect and for what purposes so that you know what personal data is acquired when you visit our Website and use the services offered there, and what happens to this data.
These provisions shall apply exclusively for this Website including their subpages. They shall not apply for third-party websites to which a link is provided.
2. Collection of personal data
As a general rule, we only collect personal data if it is necessary to provide the specific service.
You can visit our site without stating any personal details. We only store access data without personal references such as, for example, the name of your Internet service provider, the page from which you visited us or the name of the requested file. This data is evaluated solely for the purpose of improving our range of offers and cannot be traced back to you.
Personal data is only collected on our website if you disclose such data to us voluntarily in the course of registering and setting up a customer account, when placing an order, when participating in a competition or when registering for our newsletter, or if you use the Websites’ contact function or contact us by any other means, for example by e-mail.
We shall collect information transmitted by you at various times. All data shall be stored electronically. To the extent that such is legally permissible, we shall store other data collected or received by us from third parties along with your data.
3. Use of personal data
3.1 Mandatory fields and voluntary information
Please note that, where data is collected on the website, some fields are mandatory. These are marked with an asterisk; it is necessary to enter data in these fields otherwise your request will not be processed.
All other details are voluntary. Where details are entered in the other fields, these will be evaluated for statistical purposes and to improve our range of offers.
3.2 Purpose limitation
Any personal data submitted to us shall be used for the purposes intended by you. These purposes include maintaining your customer account, authenticating you on the website, processing your order, running competitions, handling your request and sending you our newsletter.
3.3 Use for other purposes, in particular for advertising purposes
Where you have expressly given your consent for us to use your data for advertising purposes or we are authorised by law to do so, we shall also use said data to send you newsletters containing current information about our products, services, competitions and offers by post and/or e-mail.
Where you have expressly given your consent for us to use your data for advertising purposes or we are authorised by law to do so, we shall also perform customer analyses for the purpose of targeted advertising using the personal data collected and additional data stored from other sources.
4. Forwarding of personal data to third parties
Your data shall not be forwarded to third parties unless we are legally obligated (e.g. request by an investigative authority) or authorised (e.g. within the context of order data processing) to do so, or you have expressly consented to have your data forwarded to third parties.
5. Deletion and blocking of your data
Your data shall be deleted as soon as your request has been processed. Where we are required by law to store data for a longer period, said data shall be stored within this context.
Your data shall also be deleted if you explicitly request us to do so, in particular with regard to your user account. In this regard, please contact our data protection officer. You can find out how to contact our data protection officer at the bottom of this document.
Where your data is subject to statutory retention obligations, the data shall merely be blocked for any further use.
If you do not want us to send you any more advertising material, your data shall be stored internally on a so-called Robinson list. This data is then blocked and we shall not send you any further advertising material.
6. Information and correction
You are entitled to receive information on the personal data stored under your name at any time. Please address any requests in this regard in writing (i.e. by letter or e-mail) to our data protection officer. You can find out how to contact our data protection officer at the bottom of this document. You can also request a correction of your data at any time. Please address any requests in this regard in writing (i.e. by fax, letter or e-mail) to our customer service
Langenscheidt Digital GmbH & Co. KG
D-80807 Munich, Germany
Tel.: +49 89 / 36096 – 333
Mon - Thu 8.30 a.m. - 5 p.m., Fri 8.30 a.m. - 4 p.m
7. Data security
The personal data disclosed to us via the Website is transmitted strictly in encrypted form in accordance with current technological standards. We apply technical and organisational measures to protect our Website and other systems against loss, destruction, access, alteration and distribution of your data by unauthorised persons.
In order the make visiting our website more appealing and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files with configuration information that are stored on the user's end device.
You can also find further information on the subject of use-based online advertising on the consumer portal www.meine-cookies.org).
9. Data Protection Declaration for the Use of the Measurement Procedure Provided by INFOnline GmbH
Our website uses the measurement procedure (“SZMnG”) provided by INFOnline GmbH (www.infonline.de) to measure statistical parameters relating to the use of our online services. The aim of the reach measurement is to statistically measure the use intensity, number of website users and surfing behaviour on the basis of a standardised procedure to allow values to be collected that are comparable across the market. For web services that are a member of the Informationsgemeinschaft zur Feststellung der Verbreitung von Werbeträgern e.V. (IVW – www.ivw.eu) or that participate in studies carried out by the Arbeitsgemeinschaft Online-Forschung e.V. (AGOF - www.agof.de), the usage statistics are regularly published by the AGOF, the Arbeitsgemeinschaft Media-Analyse e.V. (agma - www.agma-mmc.de) and the IVW and they can be accessed on the corresponding websites.
9.1. Data processing
INFOnline GmbH collects and processes data in accordance with German data protection law. Technical and organisational measures are taken to ensure that it is not possible for individual users to be identified at any time. Data that could possibly be linked to a particular identifiable person are made anonymous as early on as possible.
9.1.1 Anonymisation of the IP address
On the Internet, each device requires a unique address to transmit information: the IP address. Because of how the Internet functions, it is technically necessary for the IP address to be saved, at least for a short period. IP addresses are truncated before any processing. Further processing is only performed on anonymised IP addresses. No IP addresses that have not been truncated are saved or processed.
9.1.2 Geolocalisation to federal-state/regional level
Geolocalisation (website access being linked to the access location) is performed exclusively on the basis of the anonymised IP addresses and only to the geographical level of federal state/region. The geographical information thus collected cannot under any circumstances be used to determine a user’s specific place of residence.
9.1.3 Identification number of the device
To allow computer systems to be recognised, the reach measurement uses alternatively either a cookie with the identifier “ioam.de”, a local storage object or an anonymous signature that is compiled from diverse information from your browser that is transmitted automatically. The validity of the cookie is restricted to a maximum of one year.
9.1.4 Login identifiers
To measure distributed use (a service being used from various devices), the login user identifier, where available, can be sent to INFOnline as an anonymised checksum.
The saved usage processes are deleted after seven months at the latest.
If you would rather not take part in the measurement, you can opt out via the following link: http://optout.ioam.de
Further information on data protection in the measurement procedure can be found on the website of INFOnline GmbH (the company that operates the measurement procedure) (www.infonline.de), AGOF’s web page concerning data protection (www.agof.de/datenschutz) and the IVW’s data protection web page (www.ivw.eu).
Below please find the exact wording of your declarations of consent with regard to data protection, insofar as you have given such consent:
Yes, I have taken note of the data protection policy and would like to be informed by Langenscheidt on a regular basis by e-mail about products, services, competitions and offers, and hereby agree to my data being used for market and customer analyses (where applicable, in combination with other collected data) and for sending me further promotional information.
I am aware that I may revoke this consent at any time with effect for the future by sending an e-mail to this effect to firstname.lastname@example.org.
11. Creating pseudonymous user profiles for web analysis
Where necessary, we use Google Analytics, a web analytics service provided by Google Inc. ("Google") on our Website. Google Analytics uses so-called "cookies", which are text files that are stored on your computer and enable an analysis of how you use the site. The information collected by the cookie on your use of our Website is generally transmitted to a Google server in the US and stored there. Due to the activation of IP anonymisation on our Website, your IP address shall however first be truncated by Google within Member States of the European Union or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the US and truncated there. Google will use this information on behalf of Langenscheidt for the purpose of evaluating your use of the Websites, compiling reports on Website activity and providing Langenscheidt with other services relating to Website activity and Internet usage. The IP address transmitted by your browser within the context of Google Analytics shall not be associated with any other data held by Google. You can prevent the storage of cookies by adjusting your browser accordingly; however, we must point out that, in this case, you may not be able to use all of the functions of our Website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the Websites (including your IP address) for Google as well as the processing of this data by Google. To do so, you can download and install the browser plugin provided by Google (download at http://tools.google.com/dlpage/gaoptout?hl=de).
In view of the discussion about the use of analytical tools with complete IP addresses, we would like to point out that our Website use Google Analytics with the extension "_anonymizeIp()" so that IP addresses are only further processed in abbreviated form to prevent them being directly linked to a particular individual.
You can find further information on the Terms and Conditions of Use and on data protection with regard to Google Analytics here: www.google.com/analytics/terms/de.html or www.google.com/intl/de/analytics/privacyoverview.html.
If you visit our site via a mobile end device (smartphone or tablet), you must instead click on this link to prevent tracking by Google Analytics within this website in the future. This is also possible as an alternative to the above browser add-on. Clicking on the link will install an opt-out cookie in your browser which is valid only for that browser and that domain. If you delete the cookies in that browser, the opt-out cookie will be also be deleted, so you will have to click on the link again.
12. Alterations to our data protection regulations
New data protection regulations shall then apply for any future contact with Langenscheidt. The previous data protection regulations shall apply for data that is already stored unless this is legally not permitted.
13. Contact for issues relating to data protection
If you have any questions on the topic of data protection, in particular about the collection, processing or use of your personal data, obtaining information about stored data, the correction, blocking or deletion of data, any objections to usage of the data or the revocation of granted consent, please contact:
Your Langenscheidt Digital GmbH & Co. KG
As at: 22.09.2017